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Guest Safety

ACCESS STATEMENT

Swallow Tree

Holiday and Leisure Park

Saundersfoot

Pembrokeshire

SA69 9DE 

Tel:  01834 812398. 

info@swallowtree.com     www.swallowtree.com

Swallow Tree is a small, peaceful, family run site, which has beautiful grounds and delightful sea views over Carmarthen Bay.

Transport and Location

  • Car parking facilities for the Leisure Complex are level and adjacent to the complex. There is one reserved space for Disabled Parking.   Notifying reception in advance would be beneficial to ensure this space is available and could be reserved for you.
  • Public Transport – There are trains and buses running in the area, but these can be infrequent, particularly in winter months. The nearest train stations are in Saundersfoot (2 miles) and Tenby (3.2 miles), which link with the First Great Western Service.  Facilities at Saundersfoot station are limited; there is no taxi rank or public phone.  A taxi transfer would be needed from the bus or train stations.  There is a bus stop situated 1.5 miles from the park.
  • Taxi companies in the area are helpful and can be booked in advance, please contact reception for telephone numbers.
  • A Coastal Path Wheelchair Access Guide is available at reception.
  • Ordnance Survey grid number: D4.

The Park

  • Sloping and quite steep in parts. There are three Car Parks – these are level but not tarmaced.  Vehicular access to most pitches is limited.  Parking is available near some accommodation.
  • Access to Swallow Tree beach is unsuitable for anyone with mobility problems or pushchairs as it is part of the natural Pembrokeshire Coast National Park and is quite steep in parts.
  • The park has a small shop which provides basic supplies; milk, sweets and ice creams and is open from the end of May to the end of October. Supermarket customers can arrange for a grocery delivery directly to your unit at a time when you are there.
  • If you would like assistance to “settle in”, please mention this to any of our staff in advance and we would be delighted to help.

Main Entrance/Reception Facilities

  • Daily opening times – 9.00am to 7.00pm. Emergency out of hours contact details are displayed on the front door.
  • There are steps with a handrail, or a slope to reception area, staff will help on request.  It is possible to either make use of the Disabled Parking Bay or ‘drop off’ at the main door.
  • Internally, the reception area is level throughout. All doors, except the shop entrance, are wide enough to accommodate a wheelchair or pushchair. 
  • There is a seating area available in the reception area.
  • A public telephone is available in the reception area - this does not accept incoming calls. Staff will be pleased to help you with any telephone queries.  Mobile telephone signal strength is variable in this area.

Other Public Areas

  • Accessible unisex toilet.
  • Level floor.

Swimming Pool Area

  • Restricted access for wheelchairs
  • There are wide steps with a handrail leading down into the shallow end of the pool.
  • The depth of the shallow and deep end is indicated in the pool hall.
  • Changing facilities – a unisex changing room designed for use by disabled persons, including a toilet and wash hand basin is available on notification. NB This room does not have shower facilities.

 Accommodation

  • Some lodges and caravans may be convenient for people with slight mobility issues; we would suggest you contact reception for more information on where these are situated.
  • All accommodation, although not wide enough to accommodate a wheelchair, is equipped with private shower and wc facilities.

We have tried to be as accurate as possible and include as much detail as we can in this statement.  However, we are always willing to provide information on any aspect of the park if your particular question is not answered above.

Using The Hot Tub

Information And Conditions Of Use 

The main hazard from hot tubs and spas is the same as that from pools – drowning.  About one third of reported deaths in hot tubs were drownings of children under the age of five.  Keep your children away from the hot tub unless there is constant adult supervision.

Our hot tubs are checked daily, and meet current safety standards but please do check for yourself that the drain covers have not become cracked or dislodged. Do not use the hot tub if the drain covers are not intact, there is a danger of long hair getting entangled in a damaged drain. Our maintenance team will require access to your decking to chemically test and treat the unit. Visits to your hot tub will probably be in the mornings, and will be as unobtrusive as possible.

The following conditions apply to the use of the hot tub:

  1. We advise against the use of the hot tub by:
    • Women who are pregnant
    • The very elderly
    • Individuals with heart disease, diabetes or high blood pressure
    • Anyone taking prescription medicines unless approved by their doctor
  2. Infants and toddlers, who have thinner skin and more prone to overheating should not use the hot tub at all.
  3. Older children should not use the hot tub unless he or she is tall enough to keep their head above water while standing in the middle of the tub. It is advised that younger children should not stay in the tub for more than five minutes at a time.  Children under the age of ten must be accompanied by an adult at all times while using the hot tub.
  4. Do not allow your child to submerge his or her head in a hot tub, the high temperatures encourage the growth of certain micro-organisms, which could possibly lead to an external ear infection.
  5. Please be aware that consuming alcohol while using a hot tub can lead to drowsiness and increased risk of drowning.

Gas Appliances

Your holiday home was built and the appliances in it installed in accordance with the safety requirements of British Standards.

Health And Safety: 

All gas appliances generate products of combustion, which can be harmful to health.  Therefore these appliances have some form of flueing, which ensures that the noxious gases escape.  For unflued appliances such as cookers, the ventilation of the holiday home ensure that these gases escape properly.             

For your safety please ensure:

  1. Fixed ventilation openings should in NO circumstances be obstructed.
  2. NO gas appliances other than the fixed space heaters as originally installed in the holiday home should be used for heating.
  3. Gas appliances should be turned off when the occupier retires for the night.
  4. When using gas appliances, additional comfort can be obtained by leaving a window ajar.

IF IN DOUBT

If you are in doubt about the correct operation of any of your gas appliances, the ventilation of your holiday home or wish to have servicing, maintenance or other work carried out, please do not hesitate to contact Reception.

Electricity Sockets

Lodge and caravan accommodation have limited power supply.  If too many appliances are used at the same time there is a chance that the currents will be overloaded and the supply will automatically cut.  To avoid this inconvenience please avoid overloading your supply. 

Smoke Alarms

Press the test button.  Should nothing happen please contact reception who will arrange for the battery to be replaced.  Do not tamper with the smoke alarms, remove or exchange batteries for personal use. They have been fitted for your own protection and for those holidaymakers who follow you. 

Fire Extinguishers

Please familiarise yourself with the location and means of use, of the fire extinguishers and hose reels which can be found on fire points located around the park – please refer to the map you received on arrival. 

Play Safe

  • Familiarise children with the park, location of your accommodation and its name or number.
  • Though on holiday, it is vital to know where children are at all times.
  • Please warn children to take care when crossing park roads.

Drive Safe

Keep to the speed limit

  • A 5mph speed limit applies on the park. For the safety of everyone please adhere to the speed limit.

Car parking

  • Take care when parking your vehicle.  Always use designated areas.  Do not park on caravan bases.  All vehicles are parked entirely at owner’s risk.

You are on public roads

  • All roads within the park are subject to the provisions of the Road Traffic Act.

Do not drink and drive

  • It is an offence to drive or be in charge of a motor vehicle while under the influence of drink or drugs.  This applies to all public places here including car parks.  Similarly anyone driving or riding in motor vehicles must wear seat belts.

FIRE ACTION

Upon arrival, please note the nearest telephone and fire point.

In the event of a fire

  • Evacuate property and alert other guests if possible.
  • Turn off the gas and electricity supplies if possible.
  • Raise the alarm by contacting reception or by phoning 999.
  • DO NOT re-enter the property to collect personal belongings.
  • Tackle a small fire with extinguisher provided, but only if safe to do so.
  • DO NOT TAKE RISKS.

GAS LEAKS

Report any gas leak.   Do not hope that someone else will.   In the event of a gas leak…

  • Do not smoke or use naked flames.
  • Do not operate electric switches.
  • Turn off gas supply at the meter.
  • Open doors and windows to disperse the gas as you evacuate premises.
  • Contact reception immediately.

5 STAR HOLIDAYS IN PEMBROKESHIRE

Contact Us

Our family would love to welcome your family to SWALLOWTREE. Come and enjoy our unique location, superb indoor facilities and high-quality accommodation with delightful sea views. We look forward to seeing you soon.

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